Modular BPO Operating Architecture

6 Cohesive Packages. Real-Time Revenue. Zero Leakage.

Choose exactly the operational capabilities you need—from our standalone packages to the **Full Operating Suite** with an automatic **10% bundle discount** ($36 / $72 / active employee / mo).

Active Managed Headcount (FTEs)

Directly measures managed seats in Employees (Minimum floor: 50 seats).

150 Users

50 min 250 500 750 1,000 max

Commercial Purchasing Model 10% Full Suite Bundle Discount Included

Select From The 6 Standalone Packages:

1. Time Tracking & WFM Time Blocks, RTA Heatmap, Shifts

$7.00 / $14.00 / emp / mo

2. Work Orders & Revenue Clients, SOW Rates, Real-Time Yield

$7.00 / $14.00 / emp / mo

3. People & Core HRIS Employee 360, Org Chart, Leaves

$5.00 / $10.00 / emp / mo

4. Payroll & Fin Reports Pay Simulator, COS, Leakage Audit

$6.00 / $12.00 / emp / mo

5. Workflows & Ticketing Task Queues, HITL Review, ITSM Desk

$6.00 / $12.00 / emp / mo

6. Telephony & Growth Outbound Dialing, Softphone, QA, DNC

$9.00 / $18.00 / emp / mo

Customization & Service Delivery Tier

Applies across selected packages or full suite.

Customization = 2× OOTB

Tier 1

$36.00 / active employee / mo

OOTB Standard

Turnkey operations. Fixed database schemas, standard FIFO task queues, pre-configured shift rules, and self-service CSV roster imports.

Standard Out-of-the-Box Setup

Recommended

Tier 2 (2× OOTB)

$72.00 / active employee / mo

Configured + Free Customization

Includes 20 custom metadata fields, 5 tailored multi-level approval paths, white-label branded customer views, and 4 assisted onboarding sessions.

20 Fields + 5 Approval Paths Free

Executive Commercials

Investment Summary

Tier 2: Configured

Effective Rate

$72.00 / active employee / month

Total Monthly Investment $10,800

Annual Contract Commitment $129,600

Market Benchmark Comparison $125 / active employee / mo

Legacy Disconnected Stack: $225,000 / yr

FTO Platform Investment: $129,600 / yr

Gross Licensing Savings: +$95,400

*Replaces fragmented point tools (BambooHR, Deputy, Zendesk, VICIdial, custom spreadsheets) with zero integration friction.

Package Inclusions:

Bounded Free Customizations (20 fields, 5 approval paths)

Real-Time Recognized Revenue & Margin Defense Engine

Shared Platform Foundation & Security RBAC Included

Commercial Packaging Strategy: Customization is priced at exactly 2× OOTB base rates, reflecting the engineering value of tailored workflows and fields. Choosing the Full Operating Suite awards an immediate 10% bundle discount ($36.00 / $72.00 vs $40.00 / $80.00 standalone sum).

Operational Packaging Architecture

The 6 Cohesive Commercial Packages

Grounded directly in production database entities and UI navigation flows. Customization is 2× OOTB rate, with an automatic 10% discount on the Full Operating Suite. Quoted per active employee per month (50-user minimum floor).

$7.00 / $14.00 per active employee / month

Package 01

Time Tracking & Floor WFM

Web punch clock, real-time agent floor heatmaps, interval schedule adherence, shift shrinkage, and missing-punch exception queues.

Key SQL Tables:

time_blocks Weekly_Schedule_Patterns Employee_Schedules Work_Queues

Covers Taxonomy:

Block 2: Delivery Director Live Heatmap

Block 7: Time Card Approvals & Shrinkage

Block 10: Shift Patterns & Gantt Matrix

Block 14: Telephony & Timeclock Bar

Tier 1 OOTB: $7.00 Tier 2 Config: $14.00

Billed per active employee / month

$7.00 / $14.00 per active employee / month

Package 02

Work Orders & Real-Time Revenue

Manages client agreements, billable line items, and renders recognized gross revenue in real-time as agent work happens.

Key SQL Tables:

Clients Projects Work_Orders Work_Order_Line_Items Revenue_Ledger

Covers Taxonomy:

Block 2: Revenue Dashboard (MTD/YTD)

Block 6: Clients & Work Orders Master

Block 7: Gross Recognized Revenue Report

Tier 1 OOTB: $7.00 Tier 2 Config: $14.00

Billed per active employee / month

$5.00 / $10.00 per active employee / month

Package 03

People & Core HRIS

Employee master profiles, interactive org charts, compensation bands, PTO entitlement plans, leave approval inboxes, and attrition trends.

Key SQL Tables:

Employees Departments Role_Profiles Time_Off_Plans Time_Off_Balances Time_Off_Requests

Covers Taxonomy:

Block 2: Headcount & Attrition Trend Charts

Block 8: Worker 360 View & Org Tree

Block 9: Time Off Requests & Approval Inbox

Tier 1 OOTB: $5.00 Tier 2 Config: $10.00

Billed per active employee / month

$6.00 / $12.00 per active employee / month

Package 04

Payroll & Financial Reporting

Audits timecards against statutory overtime, calculates direct labor COS, simulates gross-to-net wages, and catches unbilled revenue leakage.

Key SQL Tables:

Compensation_Grades Revenue_Ledger.Is_Leakage Revenue_Ledger.Cost_Of_Sales Payroll Runs

Covers Taxonomy:

Block 7: Revenue Leakage & COS Reports

Block 11: Pay Cycle Pipeline & Simulator

Block 11: Historical Ledger & Retro Audits

Tier 1 OOTB: $6.00 Tier 2 Config: $12.00

Billed per active employee / month

$6.00 / $12.00 per active employee / month

Package 05

Workflows & Ticketing

Visual DAG workflow canvas, inbound task queues, Human-in-the-Loop review gates, and complete enterprise service desk ticketing.

Key SQL Tables:

Workflow_Definitions Workflow_Instances Tickets Ticket_Threads

Covers Taxonomy:

Block 4: Live Workflows & Session Inspector

Block 5: Workflow Designer & DAG Canvas

Block 14: Enterprise Ticketing & SLA Monitor

Tier 1 OOTB: $6.00 Tier 2 Config: $12.00

Billed per active employee / month

$9.00 / $18.00 per active employee / month

Package 06

Telephony & Growth Campaigns

Outbound SDR prospecting campaigns, softphone browser calling, lead enrichment queues, audio recordings QA, and Do-Not-Call (DNC) registry.

Key SQL Tables:

Business_Profiles Contacts Campaigns Campaign_Members Agent_Sessions

Covers Taxonomy:

Block 2: Lead Gen Live Agent Monitor

Block 3: Mission Control & Dynamic Scripting

Block 7: Call Recordings QA & DNC Audit

Block 14: Virtual PBX Live Console

Tier 1 OOTB: $9.00 Tier 2 Config: $18.00

Billed per active employee / month

Included with Every Package: Shared Platform Foundation

User Management (App_Users), RBAC Permissions, Real-Time System Logs, Universal Search, and BPO Academy.

Always Included ($0 Add-On)

Margin & Labor Protection

The Real-Time Revenue & Payroll Engine

How verified time punches directly render client gross revenue, audit wage costs, and prevent contract leakage before invoices are generated.

Relational Dataflow: From Web Punch Clock to Financial Ledger

Stage 01: Capture

time_blocks

Agent logs in. System records punch start/end, operational time_code (PROJECT_WORKED, BREAK), and enforces watchdog timeout (Closed_By_System).

Stage 02: Verification

Timecard Exceptions

Matches punches against Employee_Schedules. Missing punches and unassigned shifts route to Manager Exception Inbox before pay cycle lock.

Stage 03: Wage Cost

Compensation_Grades

Applies worker base hourly rate (Min/Mid_Hourly_Rate) and statutory overtime multipliers to calculate exact Direct Cost of Sales (COS).

Stage 04: Revenue Lock

Revenue_Ledger

Multiplies verified hours by Work_Order_Line_Items.Unit_Rate_USD. Automatically writes Gross_Margin_USD and triggers leakage alerts.

Real-Time Revenue & Payroll Capability Matrix by Tier

Eliminating Revenue Leakage

Financial & Payroll Capability	Underlying SQL Table	Tier 1 (OOTB Standard)	Tier 2 (Configured)
Real-Time Recognized Gross Revenue	Revenue_Ledger	Hourly & Monthly Aggregates	Hourly + Piece-Rate + Retainer Breakdown
Automatic Revenue Leakage Detection	Revenue_Ledger.Is_Leakage	Manual Review	Automated Leakage Flags & Daily Shortfall Alerts
Direct Labor Cost of Sales (COS)	Compensation_Grades	Flat Wage Rate	Multi-Currency (PHP/GHS/USD) + OT Premiums
Gross Margin Profitability Analysis	Revenue_Ledger	—	Real-Time Margin % by Client, Project & LOB
Timecard-to-Payroll Simulation	Payroll Runs / Simulator	Standard CSV Export	Gross-to-Net Simulator & Retro Adjustments

Two-Tier Customization Guardrails

Clear limits that eliminate buyer anxiety around customization while protecting your engineering resources from unbounded scope creep.

Level 01

OOTB Standard

Turnkey & Pure Self-Service

Pre-built standard shift templates (5x8, 4x10, 24/7 rotating)
Default role permissions in App_Users.Roles
Self-serve user ingestion via clean Excel/CSV upload templates
BPO Academy access and standard ticketing support

Included in: Tier 1 ($36 Full Suite / active employee / mo)

Free with Tier 2

Level 02

Included Free Customization

Bounded within platform engine

20 Custom Data Fields: Add custom fields to Business_Profiles, Work_Orders, or Employees.
5 Custom Approval Paths: Multi-tiered approval for overtime, leave, or work order sign-offs.
Portal White-Labeling: Custom BPO logo, brand color accents, and customer-facing views.
Assisted Onboarding: 4 managed sessions to clean & migrate roster & historical balances.

Included in: Tier 2 ($72 Full Suite / active employee / mo)

Free with Tier 2

Level 02

Included Free Customization

Bounded within platform engine

20 Custom Data Fields: Add custom fields to Business_Profiles, Work_Orders, or Employees.
5 Custom Approval Paths: Multi-tiered approval for overtime, leave, or work order sign-offs.
Portal White-Labeling: Custom BPO logo, brand color accents, and customer-facing views.
Assisted Onboarding: 4 managed sessions to clean & migrate roster & historical balances.

Included in: Tier 2 ($61 Full Suite / active employee / mo)

Free with Tier 2

Level 02

Included Free Customization

Bounded within platform engine

20 Custom Data Fields: Add custom fields to Business_Profiles, Work_Orders, or Employees.
5 Custom Approval Paths: Multi-tiered approval for overtime, leave, or work order sign-offs.
Portal White-Labeling: Custom BPO logo, brand color accents, and customer-facing views.
Assisted Onboarding: 4 managed sessions to clean & migrate roster & historical balances.

Included in: Tier 2 ($36 Bundle / active employee / mo)

Level 03

Bespoke Engineering

Requires Formal SOW

Bespoke 2-way API connectors to proprietary client CRM/ERPs
Custom algorithmic scheduling math or custom AI model fine-tuning
Single-tenant private cloud or dedicated VPC database deployment
Dedicated ongoing fractional WFM engineer or database administrator

Separate Professional Services Scope

6 Cohesive Packages. Real-Time Revenue. Zero Leakage.

Active Managed Headcount (FTEs)

Investment Summary

The 6 Cohesive Commercial Packages

Time Tracking & Floor WFM

Work Orders & Real-Time Revenue

People & Core HRIS

Payroll & Financial Reporting

Workflows & Ticketing

Telephony & Growth Campaigns

Included with Every Package: Shared Platform Foundation

The Real-Time Revenue & Payroll Engine

Relational Dataflow: From Web Punch Clock to Financial Ledger

time_blocks

Timecard Exceptions

Compensation_Grades

Revenue_Ledger

Real-Time Revenue & Payroll Capability Matrix by Tier

Database Entities & Technical Specifications

Two-Tier Customization Guardrails

OOTB Standard

Included Free Customization

Included Free Customization

Included Free Customization

Bespoke Engineering

FTO Platform — Master Site Taxonomy & Package Mappings

Table_Name